Flexiblity

Should all rules be followed? Should all procedures be strictly adhere to? What if in between those regulations, we may find another alternatve that offers less restrictions? Given another option that allow you to work far more effectively but required some rules to be ignored, would it involve moral or ethical concern?
I believed at any circumstance, when we know that one way works better than the other, the authority has to be flexible. They must be able to accept suggestion or at least listen. Those rules and regulations or convention are designed to serve as a guideline! So, each may not be rigidly followed.
With such a well-established set of rules, shouldn't it allow a work to be more efficiently carried out? Sadly and ironically, that is not the case here with our goverment offices. Rules and procedures have been evidently manipulated as an excuse for procrastination. A documnet would not be processed due to this and that and so many others made-up reason in the name of LAW..
I wonder how long does it take for us Malaysian to achieve that FIRST CLASS MENTALITY? My count starts now.. I hope I would be writing for another entry with praises and salutation to our officers soon enough..